At OwnNeon, we’re dedicated to ensuring that your neon signs are delivered promptly and in excellent condition. Please review the following details about our shipping, delivery times, and payment methods.

1. Shipping Locations

We currently offer shipping only within Pakistan. All orders are eligible for free shipping across the country.

2. Processing Time

All our neon signs are custom-made to order. It takes 2-3 business days to process your order and prepare it for shipment. Once your neon sign is ready, we’ll dispatch it for delivery.

3. Delivery Time

• Standard Delivery: Your neon sign will be delivered within 3 to 5 business days after it has been shipped.
• Shipping Cost: We provide free shipping on all orders throughout Pakistan.

4. Payment Methods

We offer two convenient payment options:

• Cash on Delivery (COD): Pay for your order when it arrives at your doorstep.
• Direct Bank Account Transfer: You can also choose to pay directly via a bank transfer. Details for the transfer will be provided at checkout.

5. Order Tracking

Once your order is shipped, we will send you a shipping confirmation via email or SMS containing tracking details. You can follow your order’s progress through the provided tracking link.

6. Damaged or Lost Packages

We take utmost care in packaging your neon signs, but in the rare event of damage or loss, please contact us immediately at  +92 307 0056781.

• Damaged Items: If you receive a damaged item, please notify us within 24 hours of delivery with a photo of the damage. We will arrange for a replacement or refund.
• Lost Packages: If your order is marked as delivered but you did not receive it, please reach out to us and we will investigate.

7. Incorrect Shipping Information

Please ensure that your shipping address is correct at the time of placing your order. We are not responsible for any delays or additional charges due to incorrect shipping information. If you notice an error, please contact us immediately at [Insert Contact Information].

8. Contact Information

If you have any questions about shipping or your order status, feel free to reach out to us:

OwnNeon
Email: info@ownneon.com
Phone: +92 307 0056781